Privacy Policy

Effective Date: 14/5/2025

Hands Manchester ("we", "our", "us") is committed to respecting and protecting your privacy. This policy outlines how we collect, use, and store your personal information in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Full name

  • Contact Data: Email address, phone number

  • Booking Data: Appointment history, preferences

  • Technical Data: IP address, browser type, device type, and usage information (collected via cookies)

2. How We Use Your Data

We use your information to:

  • Provide and manage treatments and bookings

  • Communicate about appointments and service updates

  • Improve our website and services

  • Comply with legal obligations

We process your data only where we have a lawful basis to do so—this may include your consent, contract necessity, or legal obligation.

3. How We Store and Protect Your Data

Your data is securely stored and only accessible by authorised personnel. We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

4. Sharing Your Data

We do not sell or rent your personal data. We may share your information with:

  • Trusted service providers (e.g., online booking or payment platforms)

  • Legal or regulatory authorities if required

5. Your Rights

Under the UK GDPR, you have rights including:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of your data ("right to be forgotten")

  • Objection to or restriction of processing

  • Data portability

To exercise any of these rights, please contact us at [your email].

6. Cookies

Our website uses cookies for functionality and analytics. You can control cookie settings in your browser.

7. How Long We Keep Your Data

We only retain your data for as long as necessary to fulfil the purposes we collected it for, including legal or reporting requirements.

8. Contact Us

If you have any questions or wish to make a complaint, contact:

Hands Manchester
grace@handsmcr.co.uk

If you're not satisfied with our response, you may contact the Information Commissioner's Office (ICO):
https://ico.org.uk